NERC CIP Compliance

Serviceaide recently hosted a customer-led webinar focused on addressing real-world NERC CIP compliance challenges. Moderated by Serviceaide's NERC CIP Specialist Daniel Silva and Customer Success Manager Kaitlin Rust, the session featured insights from our partner Deyon at Florida Power & Light (FP&L). This collaborative discussion provided practical strategies, firsthand experiences, and tangible best practices demonstrating how utilities effectively leverage ChangeGear to meet evolving compliance demands.

Navigating the Complexities of NERC CIP Requirements

Participants in the webinar emphasized challenges arising from increasingly complex compliance requirements. Daniel, a compliance expert, provided a clear illustration of these difficulties:

“The variance process between approved baseline and changes is very manual today… we have to review multiple data sources weekly to stay inside the 35-day CIP window.” – Daniel

This dependency on manual reviews highlights the crucial need for enhanced automation within compliance workflows—a recurring theme throughout the session.

Kevin, another participant, reinforced the need for robust automation:

“Ensuring we have automation that works, does not fail silently, and does not introduce technical debt is a big issue for us.” – Kevin

Kevin's insight underscores the importance of automation that is reliable and effective without introducing new risks or inefficiencies.

How ChangeGear Supports NERC CIP Compliance Today

Deyon from FP&L shared specific, practical examples of how ChangeGear directly addresses compliance challenges, particularly emphasizing centralized change management and audit readiness. Regarding CIP-010 compliance, Deyon explained:

“ChangeGear is highly customizable—it lets the team schedule and capture the documentation for CIP changes that need to occur.” – Deyon

Audit preparation, traditionally resource-intensive, has significantly improved through ChangeGear. Deyon described the tangible efficiency gains experienced by FP&L:

“It used to take us about a month to pull data for an audit; this year it took less than a week because ChangeGear has streamlined everything.” – Deyon

These improvements clearly demonstrate how focused compliance tools can greatly reduce workload and enhance efficiency.

Addressing User Pain Points and Future Needs

The webinar also identified critical areas for ongoing improvement. Brandy openly shared a current pressing concern:

“Incident response is where we feel the most pain right now.” – Brandy

Incident response surfaced as a key area needing further enhancements, along with improved reporting, user interfaces, broader integrations, and expanded training features.

Highlighted Discussion Themes: Efficiency, Detection, and Usability

Throughout the session, attendees emphasized efficiency, early detection, and user-friendly processes as critical factors for successful compliance programs. For example, the integration with Tripwire earned specific praise for enhancing early detection of unauthorized changes—a solution attendees described as a true “game changer” for CIP-010 compliance.

Participants actively shared best practices for audit preparation, including tips on creating Reliability Standard Audit Worksheets (RSAWs) and evidence packages. Attendees emphasized the importance of intuitive workflows to reduce compliance shortcuts or workarounds.

Strategic Opportunities Moving Forward

Customer insights from this webinar clearly point to several strategic opportunities for enhancing ChangeGear’s capabilities:

• Deepen automation to significantly reduce manual tasks such as variance checks and repetitive evidence collection.
  
  
• Provide pre-built CIP dashboards along with clear requirement-to-evidence mapping.
  
  
• Expand integration with essential security tools like Security Information and Event Management (SIEM) systems, vulnerability scanners, and asset inventory platforms to support comprehensive compliance workflows.
  
  
• Continue strengthening the Configuration Management Database (CMDB) as the foundational data layer for compliance management.
  
  

By acting on these direct customer insights, ChangeGear will continue to provide essential support for utilities navigating the complexities of an ever-changing regulatory landscape.