Soluciones
Give every interaction a great answer. From the portal to chat to the agent console, the same trusted knowledge powers self-service, speeds ticket resolution, and standardizes change.
End users and agents speak in real language; most knowledge bases don’t. The result: repeat tickets, stale content, and “I can’t find it.”
AI Knowledge Management closes the gap with semantic understanding, predictive up
keep, and instant article creation from your trusted sources—so answers are accurate, cited, and available wherever work happens.
Ingest & Normalize
Connect internal and external sources; bulk upload hundreds of files; schedule syncs from wikis and doc portals. Content is parsed, normalized, and enriched.
Understand & Classify
Semantic/NL search recognizes synonymsand alternate terms. AI auto-classifies newsubmissions; duplicate detection mergesoverlaps; related content is linked.
Deliver & Deflect
In portal, chat, and agent assist, AI providesproactive, type-ahead suggestions andsemantic matches—returning what the usermeant, not just what they typed. Unresolvedqueries can auto-route to an agent with fullcontext.
Measure & Improve
Search analytics reveal intent patterns andgaps. Predictive signals highlight whatcontent you’ll need before tickets spike.Editors get AI summaries of long docs andupdate prompts as articles drift.
Control and manage every aspect of Knowledge Management with automation, visibility, and clarity.
Summarized responses grounded in
your KB, with a citation on every AI
answer to build confidence.
Natural-language, Boolean, and
keyword engines improve first-contact
resolution.
Unresolved questions redirect to
human support with context intact.
Clarity/tone/grammar; ticket-to-article
summarization in a click.
Apoye las operaciones alineando los cambios con los planes de continuidad del negocio.
Utilice la IA para anticipar los riesgos y gestionar de forma proactiva los desafíos del cambio.
Role/location/customer/region-aware results.
Portal, chatbot/VA, email/SMS snippets, and agent-assist sidebars.
Reduce manual effort and eliminate costly mistakes with AI-powered knowledge that delivers the right information at the right time.
Pull directly from your approved knowledge sources—not the open web.
Los registros centralizados y los flujos de trabajo automatizados simplifican el seguimiento de los cambios y el cumplimiento.
Supervise cada etapa de cambio para evitar interrupciones y minimizar los riesgos de fallas.
Los flujos de trabajo y las notificaciones simplificados aceleran las revisiones y aprobaciones de cambios.
Auto-suggests owners for high-impact topics (e.g., vsecurity/regulatory) and enforces review SLAs.
Mejore la colaboración entre TI, negocios y cumplimiento para alinear los cambios con los objetivos.
Nuestras soluciones aumentan la funcionalidad y la eficiencia en todos los departamentos, lo que permite una mayor fluidez y eficacia
operaciones.
Empower employees and customers with always-available knowledge powered by AI—scalable, searchable, and ready to deliver consistent answers anywhere.
Works with your chatbot/VA, self-service portal, and ticketing tools. CMDB and customer data can scope answers to a specific account or environment. Pre-built Power BI/Tableau connectors broadcast KM KPIs to leadership—no manual exports.
Data is encrypted at rest and in transit. Access can be
restricted by customer/project/region, with configurable
retention and purge policies. HIPAA-ready posture; SOC/ISO packs and uptime SLAs available for review.
Clear, customer-visible roadmap for AI and automation.
Yes—semantic search understands alternate terms and conversational queries, ranking by
relevance, success rate, and feedback.
Yes—native hooks/APIs deliver answers in real time during interactions; unresolved queries
can route to agents instantly.
Yes—intent analytics plus AI recommendations for missing topics; regulatory/compliance
gaps are flagged automatically.
Yes—auto-classification, de-dupe, and “related content” linking keep the KB clean.
Yes—scheduled pulls from wikis and documentation portals mapped into your taxonomy.
Yes—summarize long docs into concise articles, rewrite for clarity, and generate snippets for
portal, email, and chat.
Yes—fine-grained policies tailor and prioritize content for specific audiences.
Yes—on-demand exports for effectiveness/adoption; configurable retention and purge.
Yes—customer-visible roadmap; enterprise support including follow-the-sun options.
Acceda a información, guías y herramientas de expertos para optimizar la gestión de sus servicios e impulsar la innovación.
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