ChangeGear

Feature Matrix

serviceaide®

CHANGEGEAR
FEATURE MATRIX

Server Requirements	Change Manager	Service Desk	Service Manager
Licensing
Licensing Type	Subscription	Subscription	Subscription
User Licensing	Named or Concurrent	Named or Concurrent	Named or Concurrent
Asset Licensing	Discovered or Managed Assets with CMDB Option	Discovered or Managed Assets with CMDB Option	Discovered or Managed Assets with CMDB Option
Process Modules
Incident Management		X	X
Problem Management		X	X
Change Management	X	X	X
Release Management	X	X	X
Knowledge Base Management		X	X
Service Catalog		Option	X
Service Portfolio		Option	X
Service Request Management		X	X
Configuration Management (CMDB)	Option	Option	Option
Asset Management	Option	Option	Option
User Experience
Persona-Based & Team Dashboards	X	X	X
Personalized Workspace	X	X	X
Dynamic Forms & Fields	X	X	X
User Center	X	X	X
Mobile Experience	X	X	X
Intelligent Search	SQL Search	Elastic search	Elastic search
Standard Reporting	X	X	X
Single Published Self-Service Portal	X	X	X
Multiple Published Self-Service Portals		Optional (one-time 5 Pack)	(Default 10 Included)
Multi-Language Self-Service Portal	X	X	X
Email Conversation Management	X	X	X
Announcement Calendar	X	X	X
Icon Library	X	X	X
Integration Management	X	X	X

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