Solutions
Tailored Solutions for Every Service Requirement
The Change Management Platform with Built-In Generation AI and End-to-End Workflow Automation
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Compliance and
Risk Management
Risk Management
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Workflow
Optimization
Optimization
AI-Driven
Automation
Automation
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Knowledge
Federation
Federation
Self-Service
Portals
Portals
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Incident and Change
Management Support
Management Support
Compliance and
Risk Management
Risk Management
Workflow
Optimization
Optimization
AI-Driven
Automation
Automation
Knowledge
Federation
Federation
Self-Service
Portals
Portals
Incident and Change
Management Support
Management Support
Compliance and
Risk Management
Risk Management
Workflow
Optimization
Optimization
AI-Driven
Automation
Automation
Knowledge
Federation
Federation
Self-Service
Portals
Portals
Incident and Change
Management Support
Management Support
Optimize, Automate, and Enhance Your Enterprise
Our suite of solutions is designed to meet diverse business requirements, ensuring your operations run smoothly and efficiently. With Digital Service Management (DSM), we streamline processes across departments, while our automation tools eliminate manual tasks and increase productivity. Our Asset Management solutions
optimize your resources, and Change Management ensures seamless transitions with minimal risk. Lastly, CMDB provides comprehensive visibility into your IT infrastructure, helping you maintain control and reduce downtime. Together, these solutions drive operational excellence and future-proof your business.
solutions
Transforming Challenges into
Seamless
Solutions
From automation to change management, we deliver customizable solutions that optimize your operations and ensure seamless service delivery.
ESM
Our ESM solutions extend IT service management principles across your entire enterprise.
From HR to finance, we enable every department to benefit from structured workflows, improving collaboration and efficiency. With ESM, you’ll have a unified platform that enhances service delivery, automates processes, and empowers teams to focus on value-driven initiatives. The result? A more cohesive, efficient, and service-oriented organization. By aligning IT with business goals, ESM optimizes service offerings and drives continuous improvement.
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Automation
Automation is at the core of boosting productivity and reducing operational costs.
Our automation solutions help you automate routine tasks, streamline workflows, and reduce manual intervention. Whether you're automating software deployment, server management, or user provisioning, our tools integrate seamlessly with your existing systems. Automation reduces human error, accelerates time to market, and frees up your team to focus on high-value tasks, ultimately driving innovation and operational efficiency.
Learn MoreAsset Management
Keep track of your critical assets with precision.
Our asset management solutions give you complete visibility over your IT assets, from hardware to software. Track lifecycles, optimize usage, and ensure timely maintenance with a platform that centralizes asset data. Our solution ensures you get the most value out of your investments, helps you avoid downtime due to asset failures, and provides accurate insights to support financial and operational decisions.
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CMDB
Our CMDB solutions give you a single source of truth for your IT environment.
Manage configuration items, track dependencies, and understand relationships across your entire IT infrastructure. With an accurate CMDB, you can make informed decisions, improve incident management, and reduce downtime. Our CMDB solutions integrate with your ITSM processes, ensuring that your service delivery is both efficient and proactive, minimizing operational disruptions.
Learn MoreChange Management
Change management is vital for adapting to the dynamic needs of modern IT environments.
Our change management solutions ensure that every IT change is executed smoothly, with minimal disruption to your business. With a focus on governance and transparency, we help you manage changes in a controlled manner, ensuring compliance and reducing risk. Whether it's implementing a new technology or upgrading existing systems, we ensure your IT infrastructure remains agile, efficient, and resilient.
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Authority
Discover Why Fortune 100
Enterprise
Trust Serviceaide
Gartner
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Dana Hogan
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Fabio Dias
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
David Goldstein
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
Antônio Guimarães
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Lu Yu
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Mr. Ou
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
Brandi Dayhaw
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
Corey Smith
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Fernando Mejia
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Cynthia Robinson
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
Rico Alonzo
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Shannon Smith
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."
Gartner
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Dana Hogan
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Fabio Dias
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
David Goldstein
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
Antônio Guimarães
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Lu Yu
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Mr. Ou
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
Brandi Dayhaw
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
Corey Smith
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Fernando Mejia
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Cynthia Robinson
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
Rico Alonzo
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Shannon Smith
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."
Resources
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Latest
in Service Innovation
Access expert insights, guides, and tools to optimize your service management and drive innovation.
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