Intelligent Service Management Powered by AI

AISM is a no-code, PinkVerify-certified service management solution. Unifying your Service Provider needs into a single integrated Agentic AI-driven ITSM solution handling your front and back office support needs.

AISM transforms IT service management with an Agentic AI-first approach that reduces the load on service desks. By enabling intelligent ticket deflection, it empowers employees to resolve routine issues independently, ensuring faster resolutions and fewer escalations.

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problems

Problems Faced by

Companies

Before AISM

Slow Implementation and High Costs

Traditional service management solutions take months to implement and require large budgets.

IT Process Complexity

Handling multiple ITIL processes across different systems is cumbersome and time-consuming.

Limited Scalability and Flexibility

Existing solutions fail to scale as businesses grow or lack flexibility to adapt to changing needs.

Connect

solutions

How AISM Overcomes

These

Challenges

AISM transforms these challenges by providing an efficient, scalable, and user-friendly service management platform.

Rapid Implementation

AISM deploys in days, not months, with a budget-friendly, SaaS-based approach.

Unified IT Management

AISM includes 9 ITIL processes to streamline service management across departments.

Scalable Cloud Solution

AISM streamlines off-hours requests and ticketing, boosting productivity with scalable support.

Areas

Departments We

Innovate

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.

Human Resources

Information Technology

Operations

Compliance

Customers

Any Vertical (No Code)

Features

Streamlined Solutions for

Service

Providers

Discover the robust features of AISM that streamline service management and enhance operational efficiency.

No-Code
Customization

Easily configure workflows and service processes without the need for complex coding, enabling rapid deployment and agility in responding to business needs.

Always On
AI

Means 24/7 digital support with unlimited scalability absorbs staffing gaps and spikes when major issues strike

Advanced
SLA Control

Enhance service accountability with customizable Service Level Agreements (SLAs) tailored to your business’s specific needs.

Service Provider-
Focused

Optimized for service providers, AISM offers extensive indicator management for operational efficiency and better service delivery.

PinkVerify Certification
For 9 ITIL Processes 

Ensure compliance and industry-leading practices with AISM’s PinkVerify-certified modules, including Incident, Problem, Change, and more.

Knowledge Mangement

All but eliminate questions coming into service groups. Luma collects all your information using Agentic AI, allowing employees to naturally ask for information and get answers not noise

Benefits

Achieve Operational

Excellence

with AISM

Experience transformative benefits with AISM that drive productivity and deliver exceptional service quality.

Reduced TCO (Total
Cost of Ownership)

Lower costs with automatic updates and minimal maintenance, freeing resources.

Faster
Implementation

No-code platform allows quicker deployment and faster service improvements.

Improved
Compliance

ITIL-certified features help meet compliance standards and boost operational integrity.

Scalable for
Growing Businesses

AISM scales with your service needs, from startups to enterprises.

Enhanced User
Experience

Customizable and user-friendly for HR, IT, Legal, and Facilities, ensuring smoother service.

Service Provider
Optimization

Advanced KPI management boosts decision-making and customer satisfaction.

integrations

Empowering

Connectivity

AISM effortlessly integrates with various platforms and tools, streamlining your operations and enhancing productivity across all departments.

Authority

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith

Gartner

Dana Hogan

Fabio Dias

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith