Ease Back Office Burden and Enhance the End-User Experience

Our DSM is designed to meet the growing demands of the ESM market. We've moved beyond ITSM with DSM and integrated it with our Agentic AI-powered Luma, creating a solution that serves a wider range of business units, including HR, compliance, and operations.

This shift enables us to support your entire organization, providing smarter, more efficient service management across all departments, not just IT. Our DSM platform reflects this evolution, helping businesses streamline operations and enhance service delivery on a larger scale.

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problems

Challenges Faced by

Companies

Before DSM

Rigid Service Management Tools

Limited flexibility to adapt to different departmental needs.

Siloed Processes

Lack of integration across departments,
causing inefficiencies.

Static Workflows

Inability to dynamically adjust workflows
to changing business requirements.

Connect

solutions

How DSM

Transforms

Service

Management

Transform service management with flexible workflows and tools that boost collaboration and productivity like never before.

Dynamic Workflows

Connect teams and streamline processes with AI-driven workflows that boost collaboration and efficiency.

Scalability

Tailored solutions that scale with your business and adapt to complex workflows.

Modularity

A customizable service platform that grows with you, integrating seamlessly into your ecosystem.

Areas

Departments We

Innovate

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.

Human Resources

Information Technology

Operations

Compliance

Customers

Any Vertical (No Code)

functionalities

Enterprise Digital Service Management

for

Business Operations

Our enterprise DSM solution streamlines processes while Luma CoPilot provides smart recommendations to lighten your team’s workload.

Flex
Modules

Easily configure no-code workflows for any department or function, tailoring services to your business needs without needing heavy development resources.

Business Process
Orchestration

Automate complex processes across multiple applications and departments, streamlining operations for both internal and external stakeholders.

Knowledge
Anywhere

Centralize enterprise knowledge and make it easily accessible, regardless of where it’s stored

GenAI-Based
CoPilot

Enhance productivity with Agentic AI-driven insights, providing recommendations and trends to improve request handling and workflow efficiency.

Unlimited Brandable
Self-Service Portals

Create customized self-service portals for every department, giving each team a unique, branded experience with easy access to the services they need.

Seamless Integration for

Enhanced

Efficiency

DSM integrates ChangeGear and Luma AI for ESM to streamline critical workflows, reduce manual tasks, and enhance efficiency across teams.

integrations

Empowering

Connectivity

Our DSM platform seamlessly integrates with leading business applications and communication channels, ensuring you have the tools and information you need for efficient service delivery.

Authority

Discover Why Fortune 100

Enterprise

Trust Serviceaide

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Gartner

Dana Hogan

Fabio Dias

David Goldstein

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍