Ease Back Office Burden and Enhance the End-User Experience

Our DSM is designed to meet the growing demands of the ESM market. We've moved beyond ITSM with DSM and integrated it with our AI-powered Luma, creating a solution that serves a wider range of business units, including HR, compliance, and operations.

This shift enables us to support your entire organization, providing smarter, more efficient service management across all departments, not just IT. Our DSM platform reflects this evolution, helping businesses streamline operations and enhance service delivery on a larger scale.

problems

Challenges Faced by

Companies

Before DSM

Rigid service management tools

Limited flexibility to adapt to different departmental needs.

Siloed processes

Lack of integration across departments,
causing inefficiencies.

Static workflows

Inability to dynamically adjust workflows
to changing business requirements.

solutions

How DSM

Transforms

Service

Management

Transform service management with flexible workflows and tools that boost collaboration and productivity like never before.

Dynamic Workflows

Connect teams and streamline processes with AI-driven workflows that boost collaboration and efficiency.

Scalability

Tailored solutions that scale with your business and adapt to complex workflows.

Modularity

A customizable service platform that grows with you, integrating seamlessly into your ecosystem.

Areas

Departments We

Innovate

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.

Human Resources
Information Technology
Operations
Compliance
Customers
Any Vertical (No Code)
functionalities

Enterprise Digital Service Management

for

Business Operations

Our enterprise DSM solution streamlines processes while Luma CoPilot provides smart recommendations to lighten your team’s workload.

Flex
Modules

Easily configure no-code workflows for any department or function, tailoring services to your business needs without needing heavy development resources.

Business Process
Orchestration

Automate complex processes across multiple applications and departments, streamlining operations for both internal and external stakeholders.

Knowledge
Anywhere

Centralize enterprise knowledge and make it easily accessible, regardless of where it’s stored

GenAI-Based
CoPilot

Enhance productivity with AI-driven insights, providing recommendations and trends to improve request handling and workflow efficiency.

Unlimited Brandable
Self-Service Portals

Create customized self-service portals for every department, giving each team a unique, branded experience with easy access to the services they need.

integrations

Empowering

Connectivity

Our DSM platform seamlessly integrates with leading business applications and communication channels, ensuring you have the tools and information you need for efficient service delivery.

Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "

Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."

Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”

Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."


Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "

Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."

Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”

Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."


Shannon Smith
Resources
Resources

Equip Yourself with

the Latest in

Service Innovation

Service Innovation

Access expert insights, guides, and tools to optimize your service management and drive innovation.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Serviceaide has Offices

Around

Globe

the Globe

United States


2445 Augustine Drive Suite 150
Santa Clara, CA 95054
+1 650 206 8988

10210 Highland Manor Drive Suite 275 Tampa, FL 33610
+1 813 632-3600

Asia Pacific

#03,2nd floor, AWFIS COWORKING Tower

Vamsiram Jyothi Granules
Kondapur main road,
Hyderabad-500084,
Telangana, India

Latin America


Rua Henri Dunant, 792, Cj 609 São Paulo, SP Brasil
0
4709-110
+55 11 5181-4528

Ukraine


Sportyvna sq

1a/ Gulliver Creative Quarter

r. 26/27 Kiev, Ukraine 01023

Denmark


Garnisonen 44

DK-4100 Ringsted