About the Company | AI & Service Management

A Journey of Transformation and AI-Powered Excellence

Serviceaide is dedicated to transforming how organizations manage services through intelligent, AI-driven solutions. Our mission is to empower businesses to streamline workflows, boost productivity, and enhance service delivery. With a global team of industry experts, we prioritize innovation and adaptability to meet the unique needs of diverse industries.

Committed to sustainable growth and client success, Serviceaide is paving the way for the future of digital service management.

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Global Presence

Bringing innovation closer to you,
wherever you are.

Serviceaide connects with clients globally, from headquarters in the U.S. to growing offices in Asia-Pacific, Latin America, Ukraine, and Denmark. Each location serves as a hub of support and expertise, ensuring we’re agile and adaptable to meet diverse organizational needs.

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OUR NUMBERS

Empowering Business Through

Smart

Service Management

Users Worldwide

Trusted by organizations around the globe to streamline service management.

,000

+

Growth in Talent

Rapid expansion as we welcome more experts dedicated to service excellence.

%

Nationalities Represented

Our diverse team brings global perspectives to every solution we develop.

+

Mission

Simplify, innovate, and transform
service management

Serviceaide empowers organizations with AI-driven service management solutions to streamline operations, boost efficiency, and drive innovation. We help businesses navigate digital transformation by automating processes, enhancing collaboration, and ensuring compliance. With advanced technology, Serviceaide enables informed decision-making and exceptional service delivery, positioning companies for sustainable growth in a competitive landscape.

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Values

Committed to excellence, transparency, and customer impact

01 Innovation

We constantly push boundaries to deliver cutting-edge service management solutions.

02 Integrity

Our work is built on a foundation of transparency and trust, guiding every action and decision we make.

03 Customer Success

Our focus is on empowering clients to achieve measurable results and lasting growth.

04 Collaboration

Teamwork drives our success, with diverse perspectives enriching our solutions.

05 Adaptability

We evolve alongside our clients to meet the ever-changing demands of service management.

06 Excellence

We are dedicated to delivering high-quality, reliable solutions that exceed expectations.

Authority

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith

Leading Innovation in Service Management

A Journey of Transformation and AI-Powered Excellence

Global Presence

Bringing innovation closer to you,
wherever you are.

Empowering Business Through

Smart

Service Management

Users Worldwide

Growth in Talent

Nationalities Represented

Mission

Simplify, innovate, and transform
service management

Values

Committed to excellence, transparency, and customer impact

01

Innovation

02

Integrity

03

Customer Success

04

Collaboration

05

Adaptability

06

Excellence

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

Serviceaide has Offices

Around

the Globe

Leading Innovation in Service Management

A Journey of Transformation and AI-Powered Excellence

Global Presence

Bringing innovation closer to you, wherever you are.

Empowering Business Through

Smart

Service Management

Users Worldwide

Growth in Talent

Nationalities Represented

Mission

Simplify, innovate, and transform service management

Values

Committed to excellence, transparency, and customer impact

01

Innovation

02

Integrity

03

Customer Success

04

Collaboration

05

Adaptability

06

Excellence

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

Subscribe to Our Newsletter

Serviceaide has Offices

Around

the Globe

Bringing innovation closer to you,
wherever you are.

Simplify, innovate, and transform
service management