Solutions
Powering the Future with Reliable and Agile Solutions
The Change Management Platform with Built-In Generation AI and End-to-End Workflow Automation
Energy Analytics
Grid Automation
.svg)
Predictive Maintenance
NERC CIP Compliance
Compliance Management
Energy Analytics
Grid Automation
Predictive Maintenance
NERC CIP Compliance
Compliance Management
The energy and utilities industry faces critical challenges, including outdated asset management, and strict regulatory demands like NERC CIP (Critical Infrastructure Protection) standards.
Failure to comply with these regulations can result in severe penalties, making compliance essential for operational efficiency. Our solution, DSM, is designed to streamline compliance management, enhance visibility into critical assets, and ensure real-time monitoring of configurations and access control.
With DSM, energy companies can simplify their compliance efforts while maintaining the security and reliability of their infrastructure.
solutions
Effortless NERC CIP Compliance with
DSM and
Tripwire Integration
DSM, combined with Tripwire, offers a robust and comprehensive solution for energy and utility companies to ensure NERC CIP compliance.
Configuration
Management Database
Management Database
Centralized database for managing critical cyber assets and ensuring NERC CIP compliance.
Asset Inventory
(CIP-005)
(CIP-005)
Maintain real-time inventories of hardware, network devices, and critical asset configurations.
Configuration Management (CIP-010) with Tripwire Integration
Detect, track, and authorize configuration changes, blocking unauthorized modifications.
Access Management
(CIP-004)
(CIP-004)
Control and audit user access, ensuring only authorized personnel access systems.
Incident Response
(CIP-008 & 009)
(CIP-008 & 009)
Enable fast detection, pending data is highlighted in the Loom video and listed.
Documentation
& Reporting
& Reporting
Generate audit trails and reports to ensure compliance with CIP standards.
Features
Increase Reliability and Flexibility
in a Rapidly
Evolving Industry
Our advanced tools help energy companies stay agile, compliant, and ready to adapt to challenges.
NERC CIP Compliance
Stay ahead of regulatory audits and ensure the security of your energy infrastructure.
Situational Awareness for Audit Findings
Keep track of complex configuration items to avoid out-of-date information.
Change Management with Tripwire Integration
Ensure only authorized changes occur while blocking unauthorized elements.
Use Cases
See ESM in
Action
Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.
IT Service Management
HR Service Delivery
.jpeg)
Facilities Management
Finance
.png){kind=icon}
.png){kind=icon}
Authority
Discover Why Fortune 100
Enterprise
Trust Serviceaide
Gartner
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Dana Hogan
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Fabio Dias
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
David Goldstein
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
Antônio Guimarães
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Lu Yu
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Mr. Ou
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
Brandi Dayhaw
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
Corey Smith
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Fernando Mejia
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Cynthia Robinson
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
Rico Alonzo
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Shannon Smith
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."
Gartner
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Dana Hogan
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Fabio Dias
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
David Goldstein
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
Antônio Guimarães
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Lu Yu
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Mr. Ou
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
Brandi Dayhaw
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
Corey Smith
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Fernando Mejia
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Cynthia Robinson
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
Rico Alonzo
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Shannon Smith
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."
Resources
Equip Yourself with the
Latest
in Service Innovation
Access expert insights, guides, and tools to optimize your service management and drive innovation.
.svg "LinkedIn")
.svg "YouTube")