Streamlined IT Solutions for the Modern Workplace

Enhance your IT operations with our automation solutions that streamline your IT workflows.

From Knowledge Federation to Change Management, our tools streamline operations and minimize manual effort. By automating routine tasks and compliance management, we free your IT team to focus on innovation. Delegate repetitive tasks to Luma for significant time and cost savings—reduce expenses by handling off-hours support and minimize callbacks through better ticket handling.

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Book a Consultation
What We Offer

Empowering IT to

Innovate

and Deliver

Our IT solutions automate Knowledge Federation, Compliance Management, and Change Management, ensuring seamless operations with ease.

Service Automation

Automate user requests to minimize manual intervention, streamlining service delivery.

Change Management

Simplify change management with intelligent automation for compliance and regulatory adherence.

Help Desk Automation

Provide faster, more efficient support with automated ticketing and resolution.

Asset Management

Track, manage, and optimize IT assets across your organization.

System Integration
Services

Seamlessly integrate tools and systems for enhanced collaboration.

Features

Optimize Your IT

Operations

Effortlessly

Our IT solutions bring efficiency and security, automating key processes and reducing manual workloads.

Automated System
Monitoring

Stay ahead of potential issues with 24/7 automated monitoring.

Knowledge
Federation

Unify information from various sources for better decision-making and collaboration.

Help Desk
Ticketing System

Handle requests quickly with streamlined ticketing workflows.

Cloud
Integration

Ensure seamless collaboration with secure cloud-based solutions.

Compliance
Monitoring

Ensure all IT systems comply with internal and external regulations.

Out of the Box Workflows

Enhancing IT Efficiency

with

Pre-Built Solutions

Our pre-built workflows solve common IT challenges, improving system performance and security effortlessly.

Common IT Challenges Addressed

Automate incident management, optimize compliance management, and enhance security measures.

Tailored IT Solutions

Quickly deploy workflows designed to fit your existing infrastructure.

Seamless Integration

Ensure new solutions work effortlessly with your current IT systems.

Continuous Monitoring

Implement proactive monitoring to identify and address potential issues before they escalate.

How We Help

Boosting IT Efficiency for

the

Future

Automate, Secure, and Innovate with Scalable IT Solutions

Our IT solutions reduce workloads and enhance security, enabling your team to drive innovation.

Increase Knowledge Federation

Ensure Compliance

Improve IT Support Response Times

Optimize Resource Management

Streamline IT Asset Tracking

Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
Resources
Resources

Equip Yourself with

the Latest in

Service Innovation

Service Innovation

Access expert insights, guides, and tools to optimize your service management and drive innovation.

Success Stories
Success Stories
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Discover how we've helped businesses like yours transform with our AI-powered solutions.

Blog
Blog
Arrow

Stay ahead with the latest trends and ideas shaping the future of service innovation.

Resource Library
Resource Library
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Explore a collection of tools and knowledge designed to help you optimize and innovate your processes.

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Around

Globe

the Globe

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Santa Clara, CA 95054
+1 650 206 8988

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+1 813 632-3600

Asia Pacific

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Vamsiram Jyothi Granules
Kondapur main road,
Hyderabad-500084,
Telangana, India

Latin America


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0
4709-110
+55 11 5181-4528

Ukraine


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1a/ Gulliver Creative Quarter

r. 26/27 Kiev, Ukraine 01023

Denmark


Garnisonen 44

DK-4100 Ringsted

Enhancing Your Performance with Our Next-Gen Management Solutions.
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