Powering the Future with Reliable and Agile Solutions

The energy and utilities industry faces critical challenges, including outdated asset management, and strict regulatory demands like NERC CIP (Critical Infrastructure Protection) standards.

Failure to comply with these regulations can result in severe penalties, making compliance essential for operational efficiency. Our solution, DSM, is designed to streamline compliance management, enhance visibility into critical assets, and ensure real-time monitoring of configurations and access control. With DSM, energy companies can simplify their compliance efforts while maintaining the security and reliability of their infrastructure.

solutions

Effortless NERC CIP Compliance with

Effortless NERC CIP Compliance with ChangeGear & Tripwire Integration

DSM and

Tripwire Integration

DSM, combined with Tripwire, offers a robust and comprehensive solution for energy and utility companies to ensure NERC CIP compliance.

Configuration
Management Database

Centralized database for managing critical cyber assets and ensuring NERC CIP compliance.

Asset Inventory
(CIP-005)

Maintain real-time inventories of hardware, network devices, and critical asset configurations.

Configuration Management (CIP-010) with Tripwire Integration

Detect, track, and authorize configuration changes, blocking unauthorized modifications.

Access Management
(CIP-004)

Control and audit user access, ensuring only authorized personnel access systems.

Incident Response
(CIP-008 & 009)

Enable fast detection, pending data is highlighted in the Loom video and listed.

Documentation
& Reporting

Generate audit trails and reports to ensure compliance with CIP standards.

Features

Increase Reliability and Flexibility

in a Rapidly

Evolving Industry

Our advanced tools help energy companies stay agile, compliant, and ready to adapt to challenges.

NERC CIP Compliance

Stay ahead of regulatory audits and ensure the security of your energy infrastructure.

Situational Awareness for Audit Findings

Keep track of complex configuration items to avoid out-of-date information.

Change Management with Tripwire Integration

Ensure only authorized changes occur while blocking unauthorized elements.

Benefits

Empowering Tomorrow with

Smarter

Compliance Solutions

Power energy operations with agility and NERC CIP compliance for a sustainable future.

Our solutions help energy companies improve compliance, reduce risks, and streamline operations.

Enhanced operational agility

Improved regulatory compliance (NERC CIP)

Industry-specific integrations for seamless operations

Effective change management for smoother transitions

Minimized risks and audit findings

Use cases

Proven Success in the

Energy Sector

Energy Sector

See how leaders like Florida Power & Light and others transformed their operations with our solutions.

Trusted by top brands worldwide

Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "

Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."

Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”

Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."


Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "

Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."

Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”

Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."


Shannon Smith
Resources
Resources

Equip Yourself with

the Latest in

Service Innovation

Service Innovation

Access expert insights, guides, and tools to optimize your service management and drive innovation.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Serviceaide has Offices

Around

Globe

the Globe

United States


2445 Augustine Drive Suite 150
Santa Clara, CA 95054
+1 650 206 8988

10210 Highland Manor Drive Suite 275 Tampa, FL 33610
+1 813 632-3600

Asia Pacific

#03,2nd floor, AWFIS COWORKING Tower

Vamsiram Jyothi Granules
Kondapur main road,
Hyderabad-500084,
Telangana, India

Latin America


Rua Henri Dunant, 792, Cj 609 São Paulo, SP Brasil
0
4709-110
+55 11 5181-4528

Ukraine


Sportyvna sq

1a/ Gulliver Creative Quarter

r. 26/27 Kiev, Ukraine 01023

Denmark


Garnisonen 44

DK-4100 Ringsted