Powering the Future with Reliable and Agile Solutions

Simplify your energy and utility compliance, automation and full service management capabilities

The energy and utilities industry Faces Critical challenges, including Outdated Asset management, and strict Regulatory Demands like NERC CIP (Critical Infrastructure Protection) standards.

Failure to comply with these regulations can result in severe penalties, making compliance essential for operational efficiency. Our solution, DSM, is designed to streamline compliance management, enhance visibility into critical assets,

and ensure real-time monitoring of configurations and access control. With DSM, energy companies can simplify their compliance efforts while maintaining the security and reliability of their infrastructure.

solutions

Effortless NERC CIP Compliance with

DSM and

Tripwire Integration

DSM, combined with Tripwire, offers a robust and comprehensive solution for energy and utility companies to ensure NERC CIP compliance.

Configuration
Management Database

Centralized database for managing critical cyber assets and ensuring NERC CIP compliance.

Asset Inventory
(CIP-005)

Maintain real-time inventories of hardware, network devices, and critical asset configurations.

Configuration Management (CIP-010) with Tripwire Integration

Detect, track, and authorize configuration changes, blocking unauthorized modifications.

Access Management
(CIP-004)

Control and audit user access, ensuring only authorized personnel access systems.

Incident Response
(CIP-008 & 009)

Enable fast detection, pending data is highlighted in the Loom video and listed.

Documentation
& Reporting

Generate audit trails and reports to ensure compliance with CIP standards.

Features

Increase Reliability and Flexibility

in a Rapidly

Evolving Industry

Our advanced tools help energy companies stay agile, compliant, and ready to adapt to challenges.

NERC CIP Compliance

Stay ahead of regulatory audits and ensure the security of your energy infrastructure.

Situational Awareness for Audit Findings

Keep track of complex configuration items to avoid out-of-date information.

Change Management with Tripwire Integration

Ensure only authorized changes occur while blocking unauthorized elements.

Benefits

Empowering Tomorrow with

Smarter

Compliance Solutions

Power energy operations with agility and NERC CIP compliance for a sustainable future.

Our solutions help energy companies improve compliance, reduce risks, and streamline operations.

Enhanced operational agility

Improved regulatory compliance (NERC CIP)

Industry-specific integrations for seamless operations

Effective change management for smoother transitions

Minimized risks and audit findings

Use Cases

Proven Success in the

Energy Sector

See how leaders like Florida Power & Light and others transformed their operations with our solutions.

Florida Power & Light (FP&L)

FP&L successfully utilized ChangeGear with Tripwire integration to streamline regulatory compliance and enterprise management.

Gainesville Regional Utilities (GRU)

Stay compliant with the latest energy regulations by automating reporting and ensuring all standards are met without manual intervention.

Trusted by top brands worldwide

Authority

Discover Why Fortune 100

Enterprise

Trust Serviceaide

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

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