ChangeGear Change

CHANGE MANAGEMENT FOR BUSINESS COMPLIANCE

Modern organizations require a Change Management solution optimized to support the dramatic increase and complexity of change. Through advanced automation and workflow, ChangeGear has been designed to streamline the entire change and release management process, enabling organizations to meet audit and compliance requirements.

Whether its help with DevOps, IT, or Business-related processes, ChangeGear is here to help.

CHANGE EVENTS CALENDAR

• See planned change events such as Change Windows and Blackout Periods right in front of you as visual queues on the Change Calendar.
• Embed the Change Calendar directly into a Change Request form to make it available for every Change.
• Provide an enterprise-wide view into the Change schedule to coordinate and track Change activity with other planned events within the organization.

OPTIMIZED CHANGE PROCESSES FOR EACH TEAM

Don’t let change management become a bottleneck for IT. ChangeGear is designed to support multiple modes of change processing to accommodate ITIL, DevOps, and Business oriented controls. Multi-modal processing allows organizations to define varying change policies based on the balance of speed and risk.

• Speed approvals with pre-authorizations based on team performance.
• Increase efficiency with automations for approval and routing.
• Codeless, built-in change model workflows for ITIL, DevOps, and business processes.

BETTER VISIBILITY INTO ALL CHANGES

Metrics and collaboration are critical for a successful change management program. ChangeGear enables seamless collaboration around change processes, including tools for smooth execution of CAB or peer review meetings.

• ChangeGear dashboards with visual reporting, metrics, and KPIs.
• Easily schedule for change window and blackout period.
• Keep everyone informed with automated email notifications.
• CAB management tools support in-person or virtual CAB meetings.

AGILE CHANGE PROCESSING

Automation is necessary for a modern enterprise to keep up with the volume of requests. Easily manage business rules and IT processes with ChangeGear’s codeless BPAs, SLAs, and workflow automations.

• Improve communication with automated notifications.
• Establish business rules for RFC processing.
• Export Change Requests into ICS files, so they can be imported into your preferred Calendar application and shared outside of ChangeGear.

COMPLIANCE REPORTING HAS NEVER BEEN EASIER

Streamline compliance reporting with a central repository of change information. ChangeGear supports the collection of all documentation for an assessment of risk associated with the change request and provides access for reporting.

• Reduce risk by creating a central repository of all changes across an enterprise.
• Automate the collection of critical risk documentation and change record history.
• Dramatically reduce time to complete audit reporting.

PROVIDE INTERCONNECTED CHANGE MANAGEMENT SERVICES

With full RESTful API capabilities, ChangeGear’s Change Management integrates effortlessly with most third-party tools. This integration allows for the software to provide complete change visibility through the automated collection of release artifacts, code and configuration changes, and a collection of other configurable data.

• Integrate with development toolchain to capture change artifacts.
• Create and update RFCs from other programs.
• Support connections to asset management, system monitoring, source code control, and more.

ABOUT SERVICEAIDE

Serviceaide is a leader in modern service management. Serviceaide’s vision is to transform service management, across ITSM, ESM, and Customer Service. Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. Serviceaide transforms service through digital labor conversations, automation, and knowledge.