Centralize Your Configuration Data with Our CMDB Solutions

The Change Management Platform with Built-In Generation AI and End-to-End Workflow Automation

Empower Your Teams with Real-Time Configuration Data That Enhances Decision-Making

Our Configuration Management Database (CMDB) solution provides a single source of truth for all your configuration items (CIs). By automating updates and integrating seamlessly with your existing IT Service Management (ITSM) tools, our CMDB solution ensures accurate, real-time data to support incident and change management.

With a robust, scalable CMDB, you can reduce risk, improve compliance, and gain complete visibility into your IT environment. Leveraging AI, we empower businesses to conduct predictive analysis, proactively resolving issues before they impact operations.

Features

A Comprehensive

CMDB

Solution

Centralize and streamline your IT asset and configuration management with our powerful, AI-enhanced CMDB platform.

Single Source
of Truth

Maintain accurate, up-to-date records of all configuration items (CIs).

Automated
Updates

Keep configuration data accurate with real-time, automated updates.

Incident & Change Management 

Link configuration data to incidents and changes for faster resolutions.

IT Asset
Visibility

Gain full visibility into IT assets and their relationships.

Compliance & Governance

Ensure compliance with detailed records and governance in the CMDB.

AI-Powered
Insights

Use AI to predict issues and take proactive action to minimize disruptions.

Benefits

Accurate Data.

Smarter

Decisions

Unlock real-time configuration data to optimize IT service management and business operations.

Boost Data
Accuracy

Automate updates for consistently accurate, up-to-date, and error-free configuration data.

Faster Issue
Resolution

Integrate CMDB with incident management to speed up issue resolution and fixes.

Minimize
Downtime

Get real-time updates on asset status for smarter decisions.

Improve Asset
Management

Gain complete visibility into IT assets and configurations for better management.

Reduce
Risk

Maintain accurate data to minimize risks and prevent unexpected failures.

Simplify
Compliance

Ensure compliance with detailed, audit-ready records for regulatory requirements.

AREAS

Departments We

Innovate

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective
operations.

Humans Resources

Information Technology

Operations

Compliance

Customers

Any Vertical (No Code)

Use Cases

See Our CMDB in

Action

From IT infrastructure management to compliance and risk mitigation, our CMDB delivers tangible results across industries.

IT Infrastructure Management

Achieve visibility and streamline asset tracking with automated configuration updates.

Incident Management Support

Link accurate configuration data to issues for faster resolution times.

Change Management

Enhance change management accuracy with real-time views of affected items.

Compliance and Audit Readiness

Ensure compliance by maintaining detailed records of configuration changes.

Authority

Discover Why Fortune 100

Enterprise

Trust Serviceaide

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍