Knowledge and Service Management Solutions

Serviceaide helps regulated teams access knowledge, deflect tickets, and build a robust service and support environment enterprise wide

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The Agentic AI Solution for Automated Ticket Deflection & Immediate Resolution

Simplify Support and Amplify Results for your ITSM and Ticket Handling

Serviceaide

Trusted by top brands worldwide

problem

Too many companies are weighed down by repeating request and questions » without a way to deflect these items

Muitas empresas estão sobrecarregadas por solicitações e perguntas repetitivas » sem uma maneira eficaz de desviá-las

Demasiadas empresas están agobiadas por solicitudes y preguntas repetitivas » sin una forma efectiva de desviar estos elementos

Products

The Competitive Pulse of the

ESM Market

We transform the way organizations manage workflows by automating interactions and integrating support processes across teams.

Ticket Deflection

Help users solve problems on their own without creating a support ticket.

Knowledge Management

Keep helpful answers organized so anyone can find what they need quickly.

First Contact Resolution 24/7

Solve issues right away, any time of day, without unnecessary wait or delay.

Empowering Workforces
‍.... with AI

A combination of automation, intelligence, and first-contact resolution to streamline processes and meet the complex needs of your company

Luma AI

Empower your workforce with Agentic AI, providing intelligent automation and insight.

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AISM

Built with Service Providers in mind, AISM unifies and optimizes service delivery across all units with AI-driven integrated management.

Workflow Management

Collaboration

Incident Management

Analytics

Knowledge Management

DSM

Simplify your service management with a solution that brings together all the tools you need to handle incidents, changes, and requests seamlessly.

Our platform is an intelligent CoPilot for IT, HR, Facilities, and Governance, Enhancing Service Delivery

Authority

Discover Why Fortune 100

Enterprise

Trust Serviceaide

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
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Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
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Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
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Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
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Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Gartner

Dana Hogan

Fabio Dias

David Goldstein

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

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