Solutions
Enterprise Service Management Software (ESM)
The Change Management Platform with Built-In Generation AI and End-to-End Workflow Automation
Service
Automation
Automation
Workflow Optimization
Operational Efficiency
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AI-Driven Insights
Self-Service Portals
Cross-Departmental
Integration
Integration
Service
Automation
Automation
Workflow Optimization
Operational Efficiency
AI-Driven Insights
Self-Service Portals
Cross-Departmental
Integration
Integration
Enhance Productivity and Service Quality by Simplifying Processes
At the core of our Enterprise Service Management (ESM) approach is the goal to optimize workflows across all departments, ensuring seamless service delivery throughout your organization. By leveraging AI and machine learning, we provide predictive insights, automate repetitive tasks, and reduce response times, resulting in more efficient operations.
ESM enhances communication, ensures compliance with standardized procedures, and empowers employees through intuitive self-service portals, all while offering improved visibility into every aspect of service management.
Features
A Unified Service
Platform
Unite your departments with a platform for seamless collaboration, optimized workflows, and smart service delivery.
AI-Powered
Automation
Leverage AI and machine learning to predict service needs and optimize workflows.
Centralized Service
Management
Manage all service-related processes and communication in one place.
Compliance
Management
Ensure regulatory and process compliance with built-in service standards.
Customizable
Workflows
Create workflows tailored to your business needs with drag-and-drop tools.
Self-Service
Portals
Empower employees with intuitive self-service portals for efficient service requests.
Benefits
Streamlined Service.
Enhanced
Productivity
Discover how ESM simplifies processes and enhances service quality across your organization.
Boost
Productivity
Productivity
Automate manual tasks, allowing your teams to focus on strategic projects.
Reduce Service
Delivery Times
Delivery Times
With automated workflows, service requests are handled faster, cutting response times.
Increase
Visibility
Visibility
Gain real-time insights into service performance, enabling informed decision-making.
Consistent User
Experience
Experience
Offer a uniform, high-quality experience across all service interactions.
Lower
Costs
Costs
Achieve better results with fewer resources through automation and streamlined processes.
AREAS
Departments We
Innovate
Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.
Humans Resources
Information Technology
Operations
Compliance
Customers
Any Vertical (No Code)
Use Cases
See ESM in
Action
Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.
IT Service Management
HR Service Delivery
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Facilities Management
Finance
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Authority
Discover Why Fortune 100
Enterprise
Trust Serviceaide
Gartner
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Dana Hogan
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Fabio Dias
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
David Goldstein
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
Antônio Guimarães
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Lu Yu
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Mr. Ou
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
Brandi Dayhaw
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
Corey Smith
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Fernando Mejia
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Cynthia Robinson
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
Rico Alonzo
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Shannon Smith
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."
Gartner
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Dana Hogan
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Fabio Dias
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
David Goldstein
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
Antônio Guimarães
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Lu Yu
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Mr. Ou
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
Brandi Dayhaw
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
Corey Smith
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Fernando Mejia
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Cynthia Robinson
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
Rico Alonzo
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Shannon Smith
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."
Resources
Equip Yourself with the
Latest
in Service Innovation
Access expert insights, guides, and tools to optimize your service management and drive innovation.
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