ITSM

ITSM FOR THE DIGITAL ENTERPRISE

ChangeGear Service Manager sets the foundation for digital transformation by providing a common platform for end user and analyst service and support. Implement processes that more efficiently manage, control, track, and govern digital services for IT and other functions. ChangeGear also leverages powerful, intelligently driven tools and automations that work proactively to service employees without adding extra costs or requiring additional resources from the business. ChangeGear offers workflow management that enables organizations to design, automate, plan, manage, and report on integrated services.

MAXIMIZE EFFICIENCY WITH A MODERN ITSM PLATFORM

Complex, costly, and inflexible ITSM platforms are things of the past. ChangeGear Service Manager and its flexible, responsive features are geared towards delivering a rich, enterprise-grade ITSM solution.

• Easily scales to thousands of users and millions of tickets
• Get started fast with out-of-the-box ITIL processes
• Quickly adapts forms, fields, workflows, and automations—no coding required
• Low administration overhead Connects to everything with RESTful API

REDUCE RISK WITH AGILITY

IT often struggles to find a balance between change and innovation while still protecting risk and compliance. ChangeGear Service Manager has flexible change management processes to support ITIL, DevOps, and business changes.

• Reduce risk and achieve compliance with a single change repository
• Gain complete visibility into all changes with dashboards, workspaces, and reporting
• Streamline release processing with multi-modal processes and automation
• An advanced change calendar handles blackout dates, change conflict detection, and coordination of CAB activities

EXPERIENCE THE BENEFITS OF AI-BASED PRODUCTIVITY

ChangeGear utilizes historical service management data to make intelligent predictions. ChangeGear Service Manage harnesses the power of knowledge across the enterprise and a machine learning engine to deliver intelligent features that help staff and end users to get the answers they need.

• Virtual agent: Enhances end-user productivity
• Suggestion Center: Provides real-time solutions and confidence calculations
• Predictive Analytics and smart dashboard for better reporting
• Field Recommender: suggests data values for fields such as incident type, impact, and urgency

INCREASE END USER ADOPTION WITH OUR CONSUMER-LIKE EXPERIENCE

ChangeGear Service Manager was developed to deliver an intuitive, consumer-like experience.

• Find solutions easier with enhanced Knowledge Base support and functionality
• Deliver self-service suggestions via a virtual agent or a self-serve portal with Knowledge Base recommendations

KEY FEATURES

• Incident management
• Problem management
• Change management
• Knowledge base management
• Service catalog
• Service portfolio
• Service request management
• CMDB
• Asset management

TRACK YOUR SERVICE MANAGEMENT ACTIVITIES IN REAL TIME

ChangeGear’s dashboard aggregates and visualizes performance metrics and KPIs. This will support and extend ChangeGear’s KPIs decision-making.

• Access immediate insights into metrics and KPIs with persona-based dashboards
• Customize your dashboard or reports with built-in widgets, charts, and graphs
• Process data through pre-built predictive analytics

ChangeGear is a comprehensive, AI-based service and support solution. It is modular to meet your unique business needs. From incident to change and asset management, ChangeGear has the ability to take you to the next level.

ABOUT SERVICEAIDE

Serviceaide is a leader in modern service management. Serviceaide’s vision is to transform service management, across ITSM, ESM, and Customer Service. Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. Serviceaide transforms service through digital labor conversations, automation, and knowledge.