Advanced Report

Enhancements to ISM

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Advanced Report Enhancement Schedule

System	Duration	StartTime (IST)	EndTime (IST)	Local Start Time	Local End Time
CSM3 Prod (NA)	90 Mins	14-Apr-2025 10:00AM IST	14-Apr-2025 11:30AM IST	13-Apr-2025 9:30PM PDT	13-Apr-2025 11:00PM PDT
Comments
The Advanced Reporting system will be unavailable during the maintenance window but will have no impact on ServiceDesk functionality.

System	Duration	StartTime (IST)	EndTime (IST)	Local Start Time	Local End Time
CSM2 Prod (EMEA)	90 Mins	14-Apr-2025 12:00PM IST	14-Apr-2025 1:30PM IST	14-Apr-2025 7:30AM GMT	14-Apr-2025 9:00AM GMT
Comments
The Advanced Reporting system will be unavailable during the maintenance window but will have no impact on ServiceDesk functionality.

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Streamlined User Experience and Accessibility: More modern and customizable interface and better accessibility features.
Reporting Features: Enhanced visualizations, interactive dashboards, and ad-hoc reporting with drag-and-drop functionality for more insightful reports
Performance: Significant performance supporting high-concurrency environments and large data sets and scalability improvements.
Scheduling/Automation: Advanced scheduling options and report delivery flexibility.
Access to Modern Features with Legacy Support: The new version ensures that legacy reports and dashboards continue to work without the need for redesign