Software Change Management

Ship faster without surprises. Automate requests, approvals, deployments, and evidence-so engineering moves quickly while ops sleeps at night.

book a demo

Minimize Disruptions
and Downtime

Enhance Audit and
Compliance Readiness

Visibility on
Implementation Results

Unified Change
Pipeline

Real-Time Impact
Visibility

Strengthen Risk
Management

Minimize Disruptions
and Downtime

Enhance Audit and
Compliance Readiness

Visibility on
Implementation Results

Unified Change
Pipeline

Real-Time Impact
Visibility

Strengthen Risk
Management

Minimize Disruptions
and Downtime

Enhance Audit and
Compliance Readiness

Visibility on
Implementation Results

Unified Change
Pipeline

Real-Time Impact
Visibility

Strengthen Risk
Management

Why Software Development
Needs Change Management

Modern software ships continuously. What breaks systems isn't speed-it's invisible risk: undocument dependencies, approvals that lag behind reality, and changes no one can trace when an incident hits. Software Change Management make the path explicit:

create the change, assess the risk, route the right reviewers, coordinate the window, verify the outcome-and prove it later with a complete record. You keep product velocity; you lose the drama.

Why It Is

Serviceaide Software Change Management is a snap-on orchestration layer for dev and ops. It listens to your pipelines, ticketing tools, and deploy platforms; creates and updates change records via API/webhooks; applies AI risk scoring and conflict checks; automates low-risk approvals; and captures implementation results in real time, including rollback/back-out details. Use it alongside Jira, CI/CD, ITOM/CMDB—no rip-and-replace

How It Works

Request & Classify
Create a CR from Jira, a service desk, or automatically from your deploy tool (e.g., WFX/Jenkins/Ansible).AI and policy logic classify the request (standard/normal/emergency) and estimate risk using historical success/failure data.

Review & Approve
Low-risk templates auto-approve and move through; complex changes routes to peer review and CAB. Parent/child CRs model multi-region rollouts; versioning keeps documentation honest across revisions.

Schedule & Coordinate
Live calendars check for conflicts on shared infrastructure and across regions/clouds; change freezes/blackout periods are enforced. Stakeholders get email/SMS notifications on status changes and upcoming windows.

Implement & Verify
Pipelines and automation tools write back results to the CR in real time. If a change overruns it window or test fail, “successful” status is blocked until criteria are met or a linked rollback plan is executed.

Measure & Improve
Personalized dashboards track success rates, conflict hotspots, CAB lead time, and failure trends. AI surfaces patterns, suggests safer windows and rollback steps, and learns from failed changes to reduce future risk.

Key Capabilities

Where Teams Feel

The

Difference

Engineers get guardrails that don’t get in the way: auto-created CRs, auto-approvals for known-safe templates, and a single link to the truth.

Release managers get predictable trains: collision detection, cross-functional reviews, region-aware scheduling.

SRE/ops get clean post-change evidence: timestamps, outputs, rollback status, and incident links—no archaeology required.

AI That Earns

Its Place

AI scores risk per change, predicts conflicts based on dependencies and calendar load, and proactively suggests reviewers, windows, and rollback/back-out steps drawn from previous successes. Over time it spots anti-patterns (services, times, teams) and raises flags before you press deploy.

Built For

Your Toolchain

Jira for dev flow.

CI/CD and deploy (WFX, Jenkins, Ansible, Github/Github CI).

ITOM/discovery and CMDB for topology and impact analysis.

Ticketing and Smartsheet for planning.

APIs + webhooks for third-party workflows.

Event-based integration keeps every record current, automatically.

Security, Governance , And

Audit

Readiness

Approvals are timestamped; histories are immutable; data is encrypted in transit and at rest. Access can be restricted by project/customer/region. Retention and purge policies are configurable; audit exports happen on demand. Sandbox/test environments are
available for safe practice, and software updates are included in your subscription.

Case Study

See Software Change Management

Action

A payments platform connected its pipelines to auto-create CRs, turned maintenance tasks into pre-approved templates, and used AI conflict detection to clean up Friday nights. Result: –37% failed changes, –52% CAB lead time, happier ops.

Learn How

Read the case study

FAQ

What is Software Change Management?

A governance and automation layer that standardizes software changes,request through verification, so you ship
quickly with traceability, safety, and auditability.

Does it integrate by API for automatic CR creation?

Yes. API + webhooks support CR creation/updates from deploy tools and workflows; third-party automations
(WFX, Jenkins, Ansible) can trigger change workflows.

Can approvals be automated for low-risk work?

Yes. Pre-approved templates and policy rules auto-approve standard changes; thresholds and escalations
handle exceptions

Do you support parent/child CRs and real-time results?

Yes. Model complex rollouts as parent/child; pipelines write implementation results back to the record as they happen.

Jira integration? Third-party workflows (Smartsheet, ticketing)?

Yes—native Jira, plus connectors/APIs for ticketing and Smartsheet. Event-based updates keep everything in sync.

AI risk & learning—how does it help?

AI calculates automated risk scores, identifies high-risk changes from historical data, suggests rollback/back-out
plans, and learns from failures to improve future success rates.

Conflict detection & scheduling across regions/clouds?

Yes. The calendar engine detects shared-infrastructure conflicts, honors freeze/blackout periods, and optimizes
windows across regions or cloud instances.

Alerts and notifications?

Yes. Configurable rules per lifecycle stage; email/SMS updates for stakeholders; automatic status notifications.

Version control for change documentation?

Yes. Changes to plans and evidence are versioned; rollback plans are linked directly to their CRs.

CR auto-close after success?

Yes—define completion criteria; records auto-close when signals indicate success.

Environments & upgrades?

Sandbox/test included; software upgrades are part of your subscription.

CMDB/ITOM/incident integrations?

Yes. Integrate with CMDBs (ServiceNow/BMC), discovery/ITOM, and incident modules for impact analysis and
feedback loops.

Ready To Keep Velocity High And Surprises Low? Let Pipelines Talk To Governance, Let AI Spot The Risk, And Give Every Release A Clean Paper Trail.

book a demo

Authority

Discover Why Fortune 100

Enterprise

Trust Serviceaide

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍