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This Fall we’re announcing machine learning for service management

Powerful Rich Features, Low Administrative Burden, and Low Total Costs

Accurately and responsively support your customers, and ensure that your IT resources meet the business needs of your organization and your end-users versus be bound to inflexible software that slows you down and drains your cash. Our solutions give you functionality, flexibility and agility to evolve your services without specialized developers or teams of administrators. This low IT burden and all-inclusive pricing gives you predictable and low ongoing costs.

End-users, support analysts, and your administrator use our mobile app in addition to our web portal to interact with the system anytime, anywhere.

Codeless Setup

Achieve more with less so you can focus on delighting your customers and achieving your business objectives.

Achieve more with less so you can focus on delighting your customers and achieving your business objectives.

Codeless Setup

Out-of-the-box automated process workflows gets you started fast.

The visual editor makes it easy to view, modify, and create process workflows without writing code.

Our Customers Are Delighted. Yours Will Be Too.

“ServiceAide has the most compelling solution for workflow management. I was highly impressed.“

– Gregory Rowe, ITSM Manager at United States Department of Agriculture

“ServiceAide is the only vendor that we found whose products enable us to scale in a way that perfectly complements our business.“

– Curtis Shelton, Chief Revenue Officer, Corporate Software Services, Inc.

“The ease of use and correspondingly low administrative burden versus other solutions I used and evaluated quickly became apparent when I evaluated Cloud Service Management. This is why I chose it.“

– Peter Jurhs, Director of Information Services, Nampa School District

“ServiceAide’s Mobile App for its Cloud Service Management product is stunningly good!“

– Stephen Warne, Managing Director, Karelia Network Solutions

“Cloud Service Management allows us to flawlessly operate our technology infrastructure and applications by enforcing proven ITIL-based best practices for our IT operations.“

– Joe Cunio, Technical Solutions Engineer, Boston Financial Data Services

“We are now able to minimize change related incidents and problems, reduce costs and get proper approvals and reviews. Best of all, this information is easy to access, and improves our visibility so we can act quickly and even proactively.“

– Greg Wengert, Technical Operations Administrator, NYCM Insurance

“As a services provider ourselves, ensuring an excellent customer experience is essential to our reputation and success, and ensuring our own success in this regard is made possible by Cloud Service Management from ServiceAide.“

– Matthew Ray, Director of Marketing, CloudSmartz, Inc.


“An easy-to-use, yet comprehensive service request portal for business users.“