Cloud Service Management Created Expressly for Managed Service Providers

We’re gearing-up to announce something new at HDI Brasil 2017

Cloud Service Management™ is for customer support and for IT Service Management. You already have many systems to administer. Choose the SaaS solution that lets you do more work, versus creates more work for you.

Onboard your organization and your customers without friction faster and more efficiently than with any other product. The ultra-low ratio of administrators to end-users unrivaled in the industry keeps your IT burden and Total Cost of Ownership low. Our unique hyper-scalability makes it easy to organize your internal and/or external customers to deliver individualized service. Organizing your customers also gives you granular reporting and visibility that enhances your understanding of issues, patterns, trends, and activity for each customer.

Our mobile app lets support analysts and end-users interact with the system easily, anytime and anywhere. Response times are lower and customer satisfaction is heightened. Submitting detailed tickets is enhanced by attaching photos and using speech-to-text to enter descriptions.

iPhone
Codeless Setup

Codeless setup ensures new customers can be on board and functional in days

Codeless setup ensures new customers can be on board and functional in days, and are always automatically and effortlessly migrated to the current software release.

Codeless Setup

Point-and-click process automation reduces TCO

Point and Click ServiceAide Screenshot
Processes

Sustain efficient and unbounded growth aided by certification for 9 ITIL processes

All-in-One

Simplified all in one pricing yields lower, predictable costs with no complex, hidden pricing

Customer success is our top priority. WE CARE…

“You don’t need to have highly skilled people to use the product”

Senior IT professional in the healthcare industry

"ServiceAide has the most compelling solution for workflow management. I was highly impressed"

Gregory Rowe, ITSM Manager at United States Department of Agriculture
Gartner

“… the product offers an easy-to-use, yet comprehensive service request portal for business users.”