Powerful, Simple and Affordable Service Management Solutions That Empower You to Deliver Excellent Service

Accurately and responsively support your customers, and ensure that your IT resources meet the business needs of your organization and your end-users. That’s service excellence, and that’s what we help you achieve.

  • Rich Functionality in the Cloud
  • Low Admin Burden & Low Cost
  • Flexible process automation
  • Fast Setup and Onboarding
  • Certified ITIL best practices

Our Customers Are Delighted. Yours Will Be Too.

“An easy-to-use, yet comprehensive service request portal for business users.“

– Gartner

“ServiceAide has the most compelling solution for workflow management. I was highly impressed.“

– Gregory Rowe, ITSM Manager at United States Department of Agriculture

“ServiceAide is the only vendor that we found whose products enable us to scale in a way that perfectly complements our business.“

– Curtis Shelton, Chief Revenue Officer, Corporate Software Services, Inc.

“The ease of use and correspondingly low administrative burden versus other solutions I used and evaluated quickly became apparent when I evaluated Cloud Service Management. This is why I chose it.“

– Peter Jurhs, Director of Information Services, Nampa School District

“ServiceAide’s Mobile App for its Cloud Service Management product is stunningly good!“

– Stephen Warne, Managing Director, Karelia Network Solutions

“An easy-to-use, yet comprehensive service request portal for business users.“

– Gartner

“Cloud Service Management allows us to flawlessly operate our technology infrastructure and applications by enforcing proven ITIL-based best practices for our IT operations.“

– Joe Cunio, Technical Solutions Engineer, Boston Financial Data Services

“We are now able to minimize change related incidents and problems, reduce costs and get proper approvals and reviews. Best of all, this information is easy to access, and improves our visibility so we can act quickly and even proactively.“

– Greg Wengert, Technical Operations Administrator, NYCM Insurance

“As a services provider ourselves, ensuring an excellent customer experience is essential to our reputation and success, and ensuring our own success in this regard is made possible by Cloud Service Management from ServiceAide.“

– Matthew Ray, Director of Marketing, CloudSmartz, Inc.

Powerful Rich Features, Low Administrative Burden and Low Total Costs

Quickly react to market dynamics and to your customers versus be bound to a Service Desk or Service Management suite that slows you down and drains your cash. With our solutions you’ll have functionality, flexibility and agility to evolve your services without needing specialized developers or teams of administrators. All-inclusive pricing and low IT burden gives you predictable and low ongoing costs.

End-users, support analysts and your administrator use our super simple web portal and mobile app to interact with the system anytime, anywhere. Attaching photos and using speech-to-text to enter descriptions makes it easy to submit incidents and requests with detailed information to make resolutions accurate and fast.

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Codeless Setup

Our products enable you to achieve more with less so you can focus on delighting your customers and achieving your business objectives. You only need 1 part-time administrator to implement, operate and align your Service Management solution with your business objectives. It will take just 1 week or less to go live using the rich out-of-the-box features. For just 1 all-inclusive affordable price. Imagine how much more you can achieve leveraging the power of 1! You don’t have to imagine, request a demo or start a free trial now.

Our products enable you to achieve more with less so you can focus on delighting your customers and achieving your business objectives. You only need 1 part-time administrator to implement, operate and align your Service Management solution with your business objectives. It will take just 1 week or less to go live using the rich out-of-the-box features. For just 1 all-inclusive affordable price. Imagine how much more you can achieve leveraging the power of 1! You don’t have to imagine, request a demo or start a free trial now.

Codeless Setup

Our visual workflow designer lets you gain efficiency using automation by creating or modifying rules and process workflows in minutes without writing code. This combination of flexibility and simplicity lets you continuously improve, by easily adapting and evolving your Service Desk or Service Management solution in alignment with your business growth and process maturity.

Point and Click ServiceAide Screenshot

Individualized Service Made Simple

Our unique Hyper-SaaS™ architecture makes it simple to organize your internal and/or external customers into groups. Each group can have its own automated processes, service catalogs, approvals and dedicated support analysts so you can deliver individualized service and have granular visibility to issues, patterns, trends, and activity.