Robust and Affordable Service Desk Now Available

See the Power and Flexibility of Our Products

Powerful Rich Features, Low Administrative Burden and Low Total Costs

Excellent customer service and flawless IT operations requires continuous improvement, which is why its a core tenet for ongoing service excellence in the Information Technology Infrastructure Library (ITIL). The simplicity of our cloud-hosted software products makes it easy to continuously improve, by adapting and evolving your Service Desk or Service Management solution in step with your business growth and process maturity without writing code.

Choose Our Solutions That Work For You, But Don’t Cause You To Do More Work

Our ultra-low burden products let you quickly react to market dynamics and to your customers versus be bound to a solution that slows you down and drains your cash. Onboarding your organization and your customers to our cloud-hosted solutions is friction-free and quick, so benefits and value are realized fast. The ultra-small ratio of administrators to end-users that’s unrivaled in the industry keeps your IT burden your total cost of ownership low without forcing you to compromise functionality or flexibility. Our unique Hyper-SaaS™ architecture makes it easy to organize your customers into groups so you can deliver individualized service with granular visibility to issues, patterns, trends, and activity for each customer.

Our Solutions Delight Our Customers.
With Our Solutions You Will Delight Your Customers.

“An easy-to-use, yet comprehensive service request portal for business users.“

– Gartner

“ServiceAide has the most compelling solution for workflow management. I was highly impressed.“

– Gregory Rowe, ITSM Manager at United States Department of Agriculture

“ServiceAide is the only vendor that we found whose products enable us to scale in a way that perfectly complements our business.“

– Curtis Shelton, Chief Revenue Officer, Corporate Software Services, Inc.

“The ease of use and correspondingly low administrative burden versus other solutions I used and evaluated quickly became apparent when I evaluated Cloud Service Management. This is why I chose it.“

– Peter Jurhs, Director of Information Services, Nampa School District

“ServiceAide’s Mobile App for its Cloud Service Management product is stunningly good!“

– Stephen Warne, Managing Director, Karelia Network Solutions

“Cloud Service Management allows us to flawlessly operate our technology infrastructure and applications by enforcing proven ITIL-based best practices for our IT operations.“

– Joe Cunio, Technical Solutions Engineer, Boston Financial Data Services

“We are now able to minimize change related incidents and problems, reduce costs and get proper approvals and reviews. Best of all, this information is easy to access, and improves our visibility so we can act quickly and even proactively.“

– Greg Wengert, Technical Operations Administrator, NYCM Insurance

“As a services provider ourselves, ensuring an excellent customer experience is essential to our reputation and success, and ensuring our own success in this regard is made possible by Cloud Service Management from ServiceAide.“

– Matthew Ray, Director of Marketing, CloudSmartz, Inc.
Our mobile app, that complements our intuitive web user interface, lets end-users, support analysts and your administrator interact with the system easily, anytime and anywhere. Attaching photos and using speech-to-text to enter descriptions makes submitting incidents and requests with detailed information ultra easy and fast.
iPhone
Codeless Setup
Our products enable you to achieve more with less so you can focus on delighting your customers and achieving your business objectives. You only need 1 part-time administrator to implement, operate and align your Service Management solution with your business objectives and processes. It will take just 1 week or less to go live using the rich out-of-the-box features. For just 1 all-inclusive affordable price. Imagine how much more you can achieve leveraging the power of 1! You don’t have to imagine, request a demo or start a free trial now.
Our products enable you to achieve more with less so you can focus on delighting your customers and achieving your business objectives. You only need 1 part-time administrator to implement, operate and align your Service Management solution with your business objectives and processes. It will take just 1 week or less to go live using the rich out-of-the-box features. For just 1 all-inclusive affordable price. Imagine how much more you can achieve leveraging the power of 1! You don’t have to imagine, request a demo or start a free trial now.
Codeless Setup
Whether initially getting setup, or modifying your process workflows, approvals or service catalog, our visual workflow designer lets you create and modify process workflows in minutes. No programming skills are required! This combination of flexibility and simplicity makes onboarding your organization and your customers fast and friction-free.
Point and Click ServiceAide Screenshot