User-Friendly

With a modern mobile interface your customers will find CSM intuitive, providing the collaborative experience they have come to expect, reducing the burden on your organization to meet SLAs and achieve high customer satisfaction (CSAT).

Future-Ready

Our multi-tenant and multi-tier SaaS service is deployed globally, and localized in 11 different languages. So whether you only need to handle 30 requests per month, or multiple departments and clients handling 30,000 requests per month – CSM can enable your growth.

Flexible

Whether you’re just looking for a solid Help Desk solution or to implement a fully provisioned catalog of IT and Business services, or you’re an MSP with hundreds or thousands of external customers, Cloud Service Management can be easily configured to meet specific customer’s needs.

Scalable

Configure and automate ITIL processes without programmers so you can cost effectively meet future needs of your growing organization for years to come. And the synergy of robust mobile user experience and point-and-click automation ensures alignment of IT to the needs of internal and external customers as your customer base grows.

Cost-Effective

Time is money and the need to onboard new customers and deliver efficient and robust IT services in days versus weeks is made possible with CSM. A scalable full featured ITSM solution that supports 9 ITIL processes does not need to be expensive nor difficult to implement. Simplified pricing gives you predictable costs—no hidden, complex pricing charges. A true cloud solution means you’re getting what you pay for—the latest capabilities the minute they are available.

“With Cloud Service Management, we are able to reduce the deployment cycles from months to weeks.”

Senior UK managed services professional