Configuration Management is a critical tool for resolving Incidents, identifying the root cause of problems, assessing the impact of Change, and building a Service Catalogue. Without knowing the configuration of assets involved or impacted across IT functions you are flying blind.
Cloud Service Management’s (CSM) ITIL verified Service Asset and Configuration Management (SACM) supports the planning, identification, control, accounting, and verification of configuration items and underlying assets. Creating this information in CSM’s robust Configuration Management Data Base (CMDB) provides the connecting links and relationships between tickets, changes, and assets critical for management. Simply put, a well implemented CMDB provides the data needed to successfully support and manage IT equipment and services.
CSM Configuration Management provides a wealth of capabilities. It manages the monetary value of assets as well as inventory levels to make sure assets are in stock. It also maintains location information and how each asset is supported and subject to the appropriate change control.
From this information, CSM can help ensure that an asset is only changed by authorized individuals, that maintenance is performed on the correct schedule, as well as enable verification, through audits and reviews. CSM’s Change Management module supports 7 core use cases critical to IT management:
- Auditing & Compliance
- Change Governance
- Impact Analysis
- Resource Optimization
- Root Cause Determination
- Services Mapping
- Service Performance Planning
With CSM’s flexible CMDB you are not limited to managing IT assets. Business needs can be met as well. By following the same methodology, you can track items for a catalog implementation, track assets assigned to employees, and assess the impact of change of equipment, or relocation. The uses are too numerous list.
CSM’s ITIL verified Service Asset and Configuration Management enables core IT functions through cradle-to- grave management and support of assets. Consequently, CSM’s CMDB is fully integrated with Change Management, Help Desk, Service Catalog, Knowledge Management, and Process Automation for end-to-end management across your organization.
- Improved MTTR due to accurate root cause analysis
- Reduced risk from more precise impact of change analysis
- Improved SLAs and audit compliance via accurate knowledge of inventory (versions, rev levels, and models numbers)
- Reduced cost of inventory from asset optimization and tighter inventory management
To find out more about the advantages of ServiceAide’s Configuration Management capabilities contact ServiceAide at firstname.lastname@example.org