Key Benefits:

  • Keep your service catalog aligned to your business
  • Responsiveness and accuracy of support analysts
  • Simplified ticket entry lets you solve more issues
  • Lower the risk of errors when making IT changes
  • Self-service resolutions lower your ticket volume
  • Effectively track and resolve IT problems
  • Single Sign-On
  • Asset configuration history and system-of-record
  • Efficiently manage task and project execution
  • Individualize service to different customers
  • Meet/exceed service level agreements
  • Flexible ticket routing with escalation
  • Automate you process workflows
  • Active Directory Synchronization