Your end-users, support analysts, and administrator are most efficient when they can access your Service Desk anytime and anywhere using our modern web portal and mobile app. Both are provided for the same affordable price and are localized for multiple different languages. Easily submitting tickets for service are greatly enhanced for end-users who can leverage the camera within smartphones and tablets to attach photos. Using voice-to-text also makes it quick and easy to enter detailed descriptions into incidents and service requests. This ease-of-submission raises end user’s utilization and satisfaction and in turn, increases the number of issues that are resolved.
The mobile apps make common tasks simple by reducing some actions to a single tap; the apps also make it possible to capture and attach photos and videos to tickets that save a lot of time when describing a problem or issue. Learn more about the advantages of ServiceAide’s Mobile app by reading this blog: “Great Service Means Being Responsive, Mobile Apps Make It Possible”
The mobile app is available the App Store for Apple iOS devices and from Google Play for Android devices by searching for ServiceAide.
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