Service Catalogs are an essential ingredient for achieving effective and satisfactory self-service. The Service Desk uses a simple and intuitive service catalog that resembles a digital storefront. Your end-users will love it, and you will too. End-users love and benefit from a single source for all their needs, a search mechanism allowing them to easily find what they need without frustration, and obtain immediate feedback and status updates. You will love and benefit from reusable out-of-the-box services complemented by the ability to easily custom tailor your Service Catalog including creating to support entirely new offerings. Like all of the activity facilitated by the Service Desk, all requests are tracked for analysis and reporting.
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