Focus on your Service Desk and delighting your customers, not on running and maintaining yet another enterprise IT system. We keep your technology and security up to date so your Service Desk is always secure, reachable and responsive.

Designed from the start specifically to be hosted in the cloud and delivered as a service, our products include a highly beneficial type of scalable multi-tenancy  that is made possible by our Hyper-SaaS™ Architecture. This unique capability enables you to efficiently provide individualized service to different organizational entities such as: teams, departments, geographic locations, and even different customers. Whether your customers are internal, external, or both you can tailor process workflows, approvals and service catalogs for each customer to deliver specific individualized services to each customer! Your part-time administrator merely needs to setup a new organization by entering data into a form and all the infrastructure scaling is handled automatically.

 

Admin Screen for Creating an Organization