Being data-driven lets you continuously improve efficiently, which is made possible by the easily customized reports that give your colleagues and executives transparent visibility into salient activity and usage. You also get key performance indicators that highlight what is working and what areas should be focused on for improvement with over 100 insights are provided out-of-the-box to measure your customer satisfaction, quality of service, knowledge usage, workload, mean resolution time, compliance with Service Level Agreements, ticket activity, and much more.

 

Experience the Many Benefits and Ease-of-Use with our Fully Functional Free Trail