Time to up your game with a best-in-class Service Management Solution? See how our user empowering mobile interface, asset discovery, service catalog, knowledge management, elastic search, and codeless service and incident configuration will take your organization to the next level. Cloud Service Management (CSM) raises IT efficiency and takes cost and complexity out of best practices IT service management.
With a modern mobile interface your customers will find CSM intuitive, providing the collaborative experience they have come to expect, reducing the burden on your organization to meet SLAs and achieve high CSAT. Configure and automate ITIL processes without programmers so you can cost effectively meet future needs of your growing organization for years to come. And the synergy of robust mobile user experience and point-and-click automation ensures alignment of IT to the needs of internal and external customers as your customer base grows.
Whether you’re just looking for a solid Help Desk solution or to implement a fully provisioned catalog of IT and Business services for an in-house IT organization, or you’re an MSP with hundreds or thousands of external customers, Cloud Service Management can be easily configured and branded to meet specific customer’s needs. Our multi-tenant and multi-tier SaaS service is deployed globally, and localized in 11 different languages. CSM is future ready and has enabled our top 100 customers to grow of 30% YOY. So whether you only need to handle 30 requests per month, or multiple departments and clients handling 30,000 requests per month – CSM can enable your growth.
Time is money and the need to onboard new customers and deliver efficient and robust IT services in days versus weeks is made possible with CSM. A scalable full featured ITSM solution that supports 9 ITIL processes does not need to be expensive nor difficult to implement. Simplified pricing gives you predictable costs—no hidden, complex pricing charges. A true cloud solution means you’re getting what you pay for—the latest capabilities the minute they are available. Let us show you how CSM can scale and handle your IT needs for years to come.