Cloud Service Management (CSM) helps you discover, track, and audit all aspects of IT assets in your organization This includes servers, laptops, desktops, virtual machines, operating systems, application software, and other assets that are deployed on your network. Critical to IT support and cost management, CSM’s continuous discovery and management of assets allows you to provide the appropriate support, change control, audits, and inventory visibility necessary to run an effective IT organization.

When a user needs support, CSM asset discovery has already determined what devices and software are running in which stack. This enables faster identification, more informed handling, and rapid resolution of issues and support requests. Likewise, CSM asset management enables informed and predictable Change Management as the items impacted are well known. CSM’s asset discovery means a continuously updated hardware and software inventory. This ensures an up to date view of assets and assignments such that purchasing can be more exactly managed, reducing the amount of unnecessary and idle hardware, software, and support agreements.

CSM’s integrated ITSM solution can leverage asset management in combination with tickets, change management, service management and automation to ensure that all activities consider the assets involved. For example, when a user creates a ticket, handling may be based on the assets assigned to that user. CSM’s awareness of the assets related to users, functions, and services reduces data entry, enables more accurate handing of requests and resolution of problems, and dramatically increases the amount of automation that can be implemented.

CSM’s ability to continuously discover and manage assets improves the ability of IT to control inventory, assess the impact of changes, and resolve problems and requests faster and more cost effectively. This unified data model provides a holistic view essential to managing large and complex IT environments.

  • Reduce cost of hardware, software and support by accurately tracking assets
  • Reduce Total Cost of Ownership (TCO) by improving automation levels through asset mapping to users and services
  • Improve Mean Time to Resolution (MTTR) via an accurate view of the affected or suspect assets

To find out more about the advantages of ServiceAide’s Asset Discovery & Management capabilities contact ServiceAide at info@serviceaide.com