Learning an ITSM tool should be easy, and Cloud Service Management (CSM) is.

Jump right in and use our Sidekick help function to explain step by step how to use each function. Help is here when you need it so even novices can become productive on CSM in days.  Most of our customers have successfully added support agents to CSM without formal training; they get sufficient on the job training using Sidekick to assist them if they get stuck.

Being able to scale your organization or IT department by adding staff that can be proficient in days rather than weeks and months is critical to fast growing businesses.

When we ask our customer why they chose CSM, repeatedly the top answer is it’s easy to learn and easy to use. CSM’s ease of use and low training threshold has facilitated 30% YoY growth for our top customers.


  • Scale your organization quickly by adding resources that don’t require formal training
  • Reduce dedicated headcount by having a pool of backup resources

To find out more about the advantages of ServiceAide’s Advanced Reporting Analytics capabilities contact ServiceAide at info@serviceaide.com