“ServiceAide allowed us to quickly deploy a full IT Service Management Solution within hours and its user friendliness increases user adoption. We are saving time and money. These benefits are a key differentiator for us.” - Curtis Shelton, Chief Revenue Officer, Corporate Support Services, Inc.

Stand Out and Highten Your Success By Going Beyond Traditional Service Management Solutions

  • Offer new services, gain a competitive advantage, win more business.
  • Increase your revenue, operational efficiency, profit margin and competitive advantage.
  • And of course empower your entire organization to consistently deliver exceptional customer service.

More Business, More Revenue, More Margin

Managed Service Provider clients using Cloud Service Management have grown their annual revenue as much as 30% and realize numerous benefits:

  • Offer more services to competitively bid and grow your revenue
  • Have the lowest TCO versus other ITIL-verified solutions
  • Provide customer service at 25% lower cost than the industry norm
  • Onboard and manager clients in as little as a few hours with just 1 part-time administrator
  • Ramp new analysts to be proficient in 1 to 3 days

Flexibility to Integrate with Any Client Environment

Cloud Service Management gives you the flexibility to support the services you provide and services provided by clients who do not have a service management solution. When you engage with new clients who prefer to use their own service management system, you can still use Cloud Service Management as the front-end to capture input for requests and submissions for the services you provide from your clients. In such cases Cloud Service Management is ebonded to exchange data with your client’s existing system, which makes it possible for your staff and your clients staff to use the same systems everyone is already familiar with and avert additional training.

Easily Support Any Line of Business and Industry

You can easily support client growth across multiple lines of business and industries without coding such as: Healthcare, Retail, Banking, Financial Services, Government, Education, Professional Services, IT.
Scalable

Scalability

You can easily create and operate services for each of your clients using dedicated tenancies. In fact you can create, operate and offer a custom portfolio of Service Management solutions, each with customized visual identities, data fields, service catalogs, approvals and workflows. Templates makes creating differentiated services easily done with just a few clicks, in just a few minutes by just one administrator. Once you create a tenancy its ready for production use, and you never have to worry about the underlying infrastructure. Only our Hyper-SaaS architecture makes this possible with less time and less cost than any other (non MSP-oriented) Service Management offerings.

Cost Effective

Realize Value and Revenue Fast

Time is money and the need to onboard new customers and deliver efficient and robust IT services in timeframes of hours and days versus weeks and months is made possible by our unique Hyper-SaaS architecture. It makes rapidly launching services with minimize the cost and effort possible, so you to onboard clients and start realizing new and increased top-line revenue right away.

  • Fast setup and fast new client onboarding means a fast time-to-value
  • Quickly come to market with new differentiated services
  • Begin realizing revenue from new clients within just 1 day or a matter of days